团队沟通技巧双语版
[摘要]团队沟通是高层管理中必不可少的一个环节。一个高效率的团队需要管理者和团队之间能够清晰有效地沟通。那么，团队沟通应该采取怎样的形式，是自上而下的指令式沟通还是双向沟通？
Team communication is an essential part of senior management. An effective team requires clear and effective communication between the manager and team members. Many managers must decide if using direct communication or two-way communication will be effective in getting results from a team. Here are three tips for managers from senior manager Gareth Magowan, the writer of “Be a Manager in 66 Days”, for those who want to be great leaders and maintain good team relationships.
团队沟通是高层管理中必不可少的一个环节。一个高效率的团队需要管理者和团队之间能够清晰有效地沟通。那么，团队沟通应该采取怎样的形式，是自上而下的指令式沟通还是双向沟通？英孚教育教师招聘与培训副总裁Gareth Magowan，针对如何在团队中保持高效的沟通方式为职场人士精心总结了3种强有力的方法，这些方法将帮助你成为优秀管理者保持团队的和谐。
1）You cannot rely on one form of communication. A manager must use both two-way and directive communication.
根据情景的不同，需在指令式沟通和双向沟通之间找到平衡，不能仅依赖于单一自上而下的指令沟通方式。
范例：某公司主管Allan在年度会议中首先用了双向沟通方式征集大家的想法。
This year, our company’s target is to expand our market to second-tier cities. What are your opinions on the proposed expansion?（我们今年的target是进军国内二线市场，我想听听大家对此事的看法？）在一阵激烈的讨论后，Allen集中大家的注意力，用简洁的指令式说到：Amy, you have more experience in this area, please finish the detailed sales plan before this Friday. Bruce, you are responsible for writing a market proposal for Southern area. Vic, you are in charge of the Eastern market, please give me the market proposal in details before Friday.（Amy，你在这方面比较有经验，请你在周五之前出一个具体销售方案。Bruce，你负责写一份华南区市场方案； Vic，你负责东区市场，请在周五之前给我一份详细市场策划方案。）
2）Remain consistent. As a senior manager, you should lead by example. Say what you mean and do what you say. In that way, your team can rely on you and find the most effective and comfortable way to work with you.
保持管理的一致性。作为高层管理者，更应该以身作则，说到做到，可以让团队依赖你，让他们感受到与你一起工作是最有效率也是最自在的'。
范例：销售部经理Jenny为激励团队，制定了完整的奖罚制度：If the quarterly sales performance achieve our goal, all sales team members can travel abroad together. But if the team’s sales performance doesn’t achieve the goal, their salary will decrease by 20% including the team leader. Last quarter, Jenny accepted a decrease in salary because her team’s performance didn’t reach the target.（如果季度销售业绩达标，部门集体出国游，不达标经理员工当月降薪20%。上个季度业绩没有达标，经理Jenny按照自己所定的规则接受了降薪的处罚。）
3）According to your team’s behaviour, give them timely feedback. Give them both positive feedback and negative feedback to make them improve accompanied by ￥clear goals and action plan. 针对团队中个人的表现应该及时给予反馈，正面的与负面的都应提出，并且伴随明确的目标以及行动计划。
范例：在年度performance review中，主管希望今年Linda能够提高销售业绩，对她如是说：I have no issue whatsoever with your customer relationship building. It’s definitely your strongpoint and I am proud of you. I would like to see you increase your sales by 5% each month, though. Let’s sit down and make an action plan of how to achieve this goal.
在年度的performance review中，主管希望Linda今年能够提高销售业绩，对她如是说：在维系客户关系方面，你做得很好。毫无疑问这是你的强项，我为此对你感到很自豪。但是如果你每个月能在现在的基础上将销售业绩提高5%就更好了，现在让我们一起来讨论一下如何实现这一目标。
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